Do you remember where you bought your furniture? Then please always contact the furniture vendor directly first: this may be a warranty case or the vendor may provide a replacement as a gesture of goodwill. If this is not an option for you, please send 3 to 4 informative photos (mounting situation, overall view of the fitting, detailed views) and a brief description of the fitting to Hettich Customer Service, so that we can help you further. Email contact: info(at)hettich.com