What is Hettich and what does the company stand for?
Hettich is an internationally active manufacturer of high-quality furniture fittings and hardware. With Hettich, customers create the living spaces of tomorrow. Hettich develops solutions for spaces that allow them to adapt flexibly to changing needs and be used in multiple ways. Hettich provides tailored support to its customers in their strategic development.
Which product groups does Hettich offer?
Hettich offers fittings for furniture in several product groups. These include drawer systems, hinge systems, folding and sliding door systems. All products are designed for professional use.
In which areas are Hettich products used?
Hettich products are used in kitchens, living furniture, office furniture, shopfitting and White Goods. They are suitable for both private and commercial environments. Applications range from mass-produced furniture to individual projects.
What characterizes the quality of Hettich products?
Hettich consistently focuses on people’s needs for spaces. Hettich develops solutions for spaces to adapt flexibly to changing requirements and to be used in multiple ways. Hettich focuses on durable materials and precise manufacturing. Products are designed for high loads and frequent use. Function and comfort are central to every development. At Hettich, design encompasses aesthetics, ergonomics, universal design, and inclusion.
Which well-known Hettich systems are available?
Well-known solutions include the drawer system InnoTech, the drawer system AvanTech YOU, and the hinge system Sensys and the innovate SpinLines Family. These systems combine technology, design, and easy installation. They are modular and versatile.
Which target groups does Hettich develop solutions for?
Hettich addresses furniture manufacturers, carpenters, cabinetmakers, and planners. Architects also use Hettich products in their projects. All solutions are tailored to professional requirements. Hettich products are also available at specialty retailers.
What role do design and comfort play at Hettich?
Design is an integral part of the innovation strategy. Hettich takes a broad view of design, extending beyond aesthetics to include ergonomics, universal design, and inclusion. Design and ease of use are integral to product development. Hettich products integrate discreetly into the furniture. They ensure smooth, quiet, and controlled movement.
How does Hettich support its customers?
Hettich provides tailored support to its customers in their strategic development. Product-related, Hettich provides planning support, technical information, and training. Digital tools (like Hettich Technical Assistant.) assist with construction and product selection. The goal is simple and reliable implementation.
Where can I find a specialist dealer near me who offers Hettich products?
You can find your nearest specialist retailer with Hettich products under this link: Link to specialist retailer
What is the importance of sustainability at Hettich?
Hettich considers sustainability throughout the entire value chain. This includes durable products, efficient processes, and responsible action. Hettich manages sustainability through structured environmental and energy management systems and continuously improves resource efficiency. The aim is long-term and reliable use.
What material is ComfortSpin made of?
ComfortSpin is made of a high quality, food safe plastic from the refrigerator industry.
Where can I find more information about Hettich?
Further information is available on the official Hettich website and Hettich corporate website
Product details, catalogs, and technical data are provided in the Hettich eShop.
Service and contact options are also available.Can I also purchase Hettich fittings as a private or end customer?
As an end customer, you can obtain a selected range of our furniture fittings in many DIY stores.
To the DIY dealer search for end customers:
Special fittings or spare parts for furniture from industrial production are available from specialist hardware dealers. We will be happy to help you with the allocation of products.
If you still have questions about our products and sources of supply, please contact our customer service: info@hettich.com
Can I order from the Hettich eShop without a login?
If you would like to shop in the Hettich eShop without a Hettich customer account, please use the "Notepad" in the menu. Here you can conveniently collect all the products you need and then export the item list in CSV format (Excel table). Retailer shops often support the import of CSV files. You can then use your Excel list to order directly from one of our Hettich trading partners. You can also find a selected range of our furniture fittings in many DIY stores.
Do you have any further questions about sources of supply for Hettich products? Then please feel free to send us an email to: info(at)hettich.com
Is ComfortSpin food safe?
Yes, ComfortSpin is in no way harmful and has no effect on the smell or taste of food.
How do I find the right item from the multitude of products in the Hettich eShop?
In the Hettich eShop, we support you in selecting fittings: You are guided in your search and given comprehensive information on the articles and accessories. You will also find practical assembly instructions and CAD data in the eShop. A link will take you to the current online leaflet catalogue and to our useful planning tools Hettich Plan and Hettich Technical Assistant.
How much weight can ComfortSpin carry?
You can use ComfortSpin to carry up to eight kilograms. When storing items on one side away from the middle, we recommend putting no more than three kilograms on the turntable.
Which temperature range can I use ComfortSpin in?
ComfortSpin can be used at temperatures from 0 °C to 40 °C.
What is the Hettich Technical Assistant?
The Hettich Technical Assistant helps you with the assembly and adjustment of Hettich products and includes other small auxiliary tools for processing.Hettich Technical Assistant
Can I put ComfortSpin in the dishwasher?
Yes, ComfortSpin is dishwasher proof.
How do I clean ComfortSpin?
Remove ComfortSpin for easy, thorough cleaning and wash the product by hand with solvent free cleaning agents. Never use brushes, steel wool or abrasive cleaning products on the surface.
Do I always need to push ComfortSpin into the end position?
It is not always absolutely necessary to move ComfortSpin to the end position. However, if the turntable is not quite in its end position, it can only be turned in one direction and locks if you try and turn it in the other direction. When ComfortSpin is in its end position, it can be turned in both directions.
Are children allowed to use the ComfortSpin?
ComfortSpin can be used by children aged 8 and over. First show children how to use the product safely.
Where can I fit ComfortSpin?
Use ComfortSpin in any cupboard or refrigerator where you wish to keep things better organised and see them more easily. The base surface must be firm, clean, dry, even and non-greasy. ComfortSpin is not suitable for ovens and dishwashers.
How do I fit ComfortSpin?
ComfortSpin is ready to use in just a few easy steps. Click hereto see the installation instructions.
How much space do I need for ComfortSpin in my cupboard or refrigerator?
ComfortSpin needs a clear space of 425 x 285 mm.
Which of the three installation options - suction cups, Tesa Powerstrips® or screws - should I use?
Installation with suction cupsInstall ComfortSpin with suction cups on smooth, non textured surfaces. Installation with screwsScrew mounted installation is suitable for wooden shelves or chipboards in a thickness of 14 mm or more. Installation with Tesa Powerstrips®Use tesa Powerstrips® for installation on textured glass surfaces or smooth surfaces, such as coated wooden surfaces and tiles. Note: installation using tesa Powerstrips® is not suitable for vinyl, non-stick surfaces, polystyrene, foam and porous materials.
What screw size do I need?
To install ComfortSpin with screws, you need "rear panel screw, steel, 4 x 17 -Z2, galvanised". The right screws are supplied.
Do I need to install ComfortSpin at the centre of the shelf?
No, but the baseplate must have a clearance of 70 mm from a side panel.
What do I need to do if ComfortSpin chafes?
Check the ComfortSpin for correct assembly. The ball retainer may not be in the right place. Chafing may also occur if ComfortSpin is heavily laden on one side.
Can I also use ComfortSpin on the shelf without fixing it in place?
No, if you don't fix ComfortSpin on a baseplate, there is a risk that the turntable may tilt if it is unevenly laden or incorrectly turned, or it will be pulled out together with the baseplate on account of the centre guide catch and fall out of the cupboard or refrigerator.
How can I order replacements for Hettich products if I don't have an item designation or item number?
In this case, please send us 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting by e-mail to our customer service: info(at)hettich.com. We will then help you to identify the fitting.
I am an end customer looking for a replacement for a Hettich furniture fitting, where can I find help?
Please always contact the seller of your furniture directly first, as there may be a warranty claim or the seller will provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting to Hettich customer service: info(at)hettich.com.
As an end customer, where can I get replacements for my refrigerator hinges and other Hettich fittings in household appliances?
Please contact the appliance manufacturer directly for replacement requests, as we only sell Hettich products to appliance manufacturers directly and not to end customers. If you can give the manufacturer the exact appliance designation, allocation is no problem.
And here you can see in which household appliances from well-known manufacturers our versatile Hettich products are used: Link to dealer contact
Who can help me with questions specifically about Hettich processing and plannin assistance?
If you have any questions about our Hettich eService tools, we will help you quickly and competently at: eMail: info(at)hettich.com
How do I find a personal contact at Hettich?
Please describe in an email to our customer service at info(at)hettich.com what we can do for you. We look forward to receiving your message and will then contact you personally without delay.
Does Hettich also manufacture furniture?
No, at Hettich we only produce furniture fittings and platform systems and supply them to processing companies and specialist retailers. But of course we always offer you new inspiration on how you can creatively use our Hettich products in modern room and furniture solutions. Do take a look at our Design Gallery. Or are you interested in ideas for your home office or tips and tricks for planning the right kitchen? There is so much for you to discover at Hettich.
Which products does Hettich manufacture?
We want to create the perfect combination of intelligent technology, multifunctionality, convenience and design for all furniture worlds. With this quality standard, we develop and produce innovative functional fittings and convertible platforms: from drawer and runner systems to hinges and folding and sliding door systems. Our aim is to develop future-proof solutions that are increasingly sustainable and that make everyday life noticeably easier for many people.
How do I find a personal contact at Hettich?
Please describe in an email to info@hettich.com what we can do for you. We look forward to receiving your message and will then contact you personally without delay.
What does Hettich do?
The Hettich company was founded in 1888 and is now one of the world's largest and most successful manufacturers of furniture fittings. More than 6,600 employees in almost 80 countries work together towards the goal of developing intelligent technology for furniture. Hettich thus inspires people all over the world and is a valuable partner for the furniture industry, trade and crafts.
Are CAD data available for all articles in the Hettich eShop?
For the majority of our articles, we offer you the corresponding CAD data. - Is your article not yet included? Then simply send us an e-mail stating the article in question and your desired CAD data format to info@hettich.com.
Where can I see my order status in the Hettich eShop?
As a logged-in user, you can find all orders in the " My account" area under "Order history"". There you will find your order status and tracking information.
Can I save different delivery addresses in the Hettich eShop for frequent use?
Yes, in the " My Account" under "Address Book" you can save different delivery addresses and select them later for your orders.
Where can I find the item prices in the Hettich eShop?
As a registered user, you can see your net purchase price directly on the item.
Where can I see in the Hettich eShop whether an item is available?
As a registered user, you can see directly on the item whether it is available in stock. You will then receive the exact delivery date with the order confirmation.
Can I change a submitted order in the Hettich eShop before it is dispatched?
This is not possible directly in the eShop, please contact your Hettich contact person for subsequent order changes.
Are multiple users possible for a customer account in the Hettich eShop?
Yes, please contact your Hettich contact person.
Can I view my invoices and delivery notes in the Hettich eShop?
Yes, you can find the invoices and delivery notes for your orders under "Order history" to download.
How can I change my customer data in the Hettich eShop?
Your customer data cannot be changed independently, please contact your Hettich contact person if you wish to make changes.
I am looking for a replacement for a Hettich furniture fitting, where can I find help?
Please first contact the seller of your furniture directly, as there may be a warranty claim or the seller will provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting to info(at)hettich.com.
Where can I get replacements for my refrigerator hinges and other fittings in household appliances?
Please first contact the appliance manufacturer directly for replacements, as there may be a warranty claim or they may provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting to info(at)hettich.com.
Why do I first have to log in to the Hettich eShop before I can add items to my cart?
The ordering function of the Hettich eShop is only available to industrial customers and trading partners with a Hettich customer account. Therefore, only logged-in customer account holders can fill the shopping basket. For all other users such as joiners, carpenters or end consumers, there is the following option instead: You can put your desired items on the "notepad" and then order them from one of our
Hettich trading partners
.How can I compile and purchase my items in the Hettich eShop even without a Hettich customer account?
If you would like to shop without a Hettich customer account, please use the "notepad". Here you can conveniently collect all the products you need and then export the item list in CSV format (Excel table). Retailer shops often support the import of CSV files. You can then use your Excel list to contact one of our
Hettich trading partner.
Do you have any further questions about sources of supply? Please feel free to send us an email to: info@hetich.com"
As a user without a login in the Hettich eShop, how can I save an intermediate status of the articles I need?
Store the articles in the "watch list" and export this interim status as a CSV file when you interrupt your article search. You can upload this CSV file again later under the "watch list" menu item and continue working on it.
Why do the CAD data in the Hettich eShop not always correspond exactly to the product?
Hettich reduces the file size to make it easier for you to download and process. Installation space dimensions and fastening positions correspond to reality.
Where can I find the CAD data formats I need in the Hettich eShop?
Directly under the description of the selected product, you can choose from a variety of CAD data formats for your download under "Hettich CAD".
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