Returns Policy

  1. Goods will not be accepted back for credit or replacement unless prior authorisation is received from the respective sales office or sales representative and any acceptance of such goods is at HETTICH’s discretion. The returned product must be resalable and will not be accepted if obsolete, discontinued or damaged and not in original packaging, returns will be inspected if within metropolitan area by HETTICH Area Manager and if in regional area will be inspected on return.

  2. INCORRECTLY SUPPLIES GOODS/DAMAGED GOODS/FAULTY GOODS
    A request for the return of goods that have been incorrectly supplied against the Customers Order must be directed to the Sales Office or Sales Representative within ten (10) days of receipt of the goods for metropolitan deliveries and thirty (30) days for country deliveries. Goods accepted back under these conditions will have freight paid by Hettich provided the goods are returned in the original packaging.

  3. INCORRECTLY ORDERED GOODS
    A request for the return of goods that have been incorrectly ordered by the customer MUST BE DIRECTED TO the Sales office or Sales Representative within ten (10) days of receipt for metropolitan deliveries and thirty (30) days for country deliveries. Goods accepted back under these conditions, HETTICH will arrange the return of goods by HETTICH's nominated courier. Freight charges and a 15% surcharge will be incurred by the customer. The handling fee charged on the original invoice will not be refunded.

  4. SPECIALLY ORDERED ITEMS/SPECIALS
    Goods which are non-standard items, or have been purchased on Customer's behalf, are non-returnable, as indeed are items sold at special discount prices.

  5. EXCESS STOCK HOLDINGS
    Returns for purchases older than twelve (12) months will not receive a credit value and freight charges will be applicable.